Terms and Conditions

The Next Level Learning Pty Ltd (ABN 69628432986) agrees to supply goods and services (“Services”) to a purchaser, participant, attendee, student or course recipient (“Client”, “Participant”, “Student”, “You” or “Your”) on these standard terms and conditions (“Terms”). In the text below the word “course and training” refers to course, package, and program – package or program is defined as a booking made for a combination of more than one course.

  1. All course/courses within a package/program fees made toward the training are non-transferable.
  2. All The Next Level Learning programs/packages/courses are non-transferable and must be completed within 12 months of purchase.
  3. The Next Level Learning reserves the right to deny continued admission to the course if the trainer feels the participant does not meet the pre-requisites after a reasonable evaluation. It is the responsibility of the participant(s) to fulfil the course pre-requisites as provided to them.
  4. Recording equipment of any kind or camera usage is forbidden in the classroom and/or virtual environment. Any recording will result in expulsion from the training, the training fee will be forfeited and legal proceeding may occur.
  5. No part of the training may be reproduced or transmitted in any form or by any means, electronic or mechanical, including recording, or by any information storage and retrieval system, without written permission from The Next Level Learning from info@TheNextLevelLearning.com.
  6. Any practise questions provided are a guide only. The Next Level Learning cannot provide answers to these questions, take responsibility if these questions do not appear in the official certification exam or if the official certification exam is failed for any reason. To enhance their learning, participants need to study, do their research and refer to the course material to find the answers to the practise questions.
  7. Training delivered, and course material provided is designed to assist participants in preparation for the certification exams. While every effort has been made to ensure that all material is as complete and accurate as possible; neither the authors, trainers nor The Next Level Learning assumes any liability or responsibility to any person or entity with respect to loss or damages incurred from the training. To protect our intellectual property, The Next Level Learning does not provide the slides delivered during training.
  8. The Next Level Learning may use your name, company name, feedback, comments, testimonials, evaluations, pictures and videos obtained during the course for its promotional, website and marketing activities; unless you direct otherwise in writing.
  9. The Next Level Learning is indemnified against any claims or suits for loss, injury, or other damage to any person or object arising from the provision of any of its services and/or resources to the full extent permissible by law.
  10. All courses, courses within packages and programs must be completed in their entirety once commenced by following the given schedule, extended breaks are not permitted unless approved in writing by The Next Level Learning before registration through info@TheNextLevelLearning.com. If the course is not attended without notice on the schedule given, the course is considered to have been delivered. The Next Level Learning is not liable to deliver the training again.
  11. Enrolment is confirmed on receipt of online booking form, or any other reasonable means, and payment. If payment is not received one week before course start date, we have the right to refuse admission. In such circumstances, the invoice in question will remain payable in full.
  12. Payment can be made by EFT, Cheque, Credit Card or Purchase Order (for Credit Clients only). 3% surcharge applies to payments made via credit cards.
  13. Course fee does not include certification exam fee unless advertised on the specific course page.
  14. Course material once issued cannot be exchanged.
  15. The Next Level Learning reserves the right to amend the courses, packages, programs, curriculum, course dates, course timings, trainers, fees, services and terms and conditions from time to time without prior notice. The Next Level Learning will not be liable under any circumstances for anything more than the course fee paid. The Next Level Learning under no circumstances assumes the responsibility for non-refundable airline tickets, staff salaries, wages or other expenses incurred due to course cancellations, course unable to run, technical issues, delays, dissatisfaction with the course or compensation for time lost.
  16. The Next Level Learning reserves the right, if necessary, to cancel, move or reschedule a previously confirmed training course date or a training course currently being delivered for a variety of reasons including but not exclusively, illness, unavailability of the trainer, circumstances beyond our control or other unforeseen circumstances. In these cases, The Next Level Learning will endeavour to inform the participant as soon as practicable. In an event where it is necessary to re-schedule the course(s) to another date(s), The Next Level Learning shall inform the participant as soon as possible regarding the new course delivery date(s). The participant may apply for a full refund or training credits which will be valid for 6 months. The Next Level Learning will have no other/further liability of any type due to changes to the course date other than those set out in this condition and no other claim for compensation or expenses will be considered.
  17. You are required to take responsibility and make good for any damage caused to The Next Level Learning property by you. After joining the training, The Next Level Learning will only liaise with the participant for all communication.
  18. If a participant fails to attend the training course for any reason without notice, 100% of the course fee is payable.
  19. If a participant wishes to cancel, reschedule or transfer a course, package/program (defined as any booking made for a combination of one or more courses), the participant must notify The Next Level Learning in writing via email to info@TheNextLevelLearning.com. The date on which the written notice is received by The Next Level Learning will be deemed as the date on which the request has been made. Cancellation, rescheduling and transferring fees are calculated as a percentage of the original course fee and are dependent on the number of days’ notice given to The Next Level Learning in writing before the commencement date. Cancellation, rescheduling and transferring is not allowed if the training has already commenced/joined/attended.
  20. All cancellation requests received 10 business days before the training commencement, are subject to a 100% cancellation fee based upon the full course fee; all cancellation requests received 20 business before the training commencement, are subject to a 75% cancellation fee based upon the full course fee; all cancellation requests received 30 business days before the training commencement, are subject to a 50% cancellation fee based upon the full course fee; all cancellation requests received more than 31 business days before the training commencement, attract no cancellation fee.
  21. You agree that you will not, without the written consent of The Next Level Learning, during the period of 12 months after the provision of courses solicit, interfere with or endeavour to entice away any employee, trainer, or contractor of The Next Level Learning. You acknowledge that any breach by you of this clause would cause irreparable harm and significant damage and accordingly The Next Level Learning has the right to seek and obtain immediate injunctive relief in relation to any such breach and/or The Next Level Learning will be entitled to recover the amount of $15,000.00 from you by way of liquidated damages. You acknowledge that the covenants contained in this clause are fair and reasonable and that the The Next Level Learning is relying upon this acknowledgement in entering into this agreement.
  22. If a participant feels that the course/package/program is not appropriate, they must inform The Next Level Learning in writing by emailing info@TheNextLevelLearning.com within two hours of training commencement. We will transfer the participant to an appropriate course/program/package and any difference in fees must be paid. If the course(s) are changed, all previously issued course material must be returned as soon as possible. Attendee substitutions are permitted and must be agreed in writing by The Next Level Learning.
  23. The Next Level Learning is not liable for the theft, loss or damage to participant’s property when attending training or whilst participating in any other activity with The Next Level Learning.
  24. All courses, courses within packages and programs will run subject to minimum registrations. If minimum registrations are not reached alternate course date will be provided.
  25. If official certification exam(s) are included these must be registered and attempted for each individual course/module at The Next Level Learning test centre, these may be subject to restrictions on admission following their issuance. Please check with The Next Level Learning for any restrictions in this regard.
  26. Remote lab access if included in the course is provided on a best effort and possibly, shared basis, we do not assume responsibility as participants can misconfigure the devices and lose connectivity, this may cause the service to remain unavailable.
  27. We reserve the right to view and record activities undertaken at The Next Level Learning premises through cameras and other recording mechanisms.
  28. By emailing, filling out any form on our website or calling us you agree to receive marketing communication from us, you can choose to stop receiving it by informing us.
  29. All the information that The Next Level Learning collects in connection with Your purchases or bookings will be treated in accordance with our Privacy Policy. The Next Level Learning collects, uses and discloses Your personal information for the purpose of enabling You to enrol in a course, and to allow The Next Level Learning to deliver the course and related Products and Services to You. We use Your information to communicate with You about Your course, events, activities, products, services and opportunities available to You; Disclose your personal information to overseas vendors. Such vendors are those relevant to the course, exams, products or courseware You have requested from The Next Level Learning; Carry out and record your details in internal administrative matters; and fulfil any vendor requirements regarding your attendance for certification, planning, administration, policy development, program evaluation and other related or lawful purposes.
  30. By signing up, attending training (regardless of the booking process/method/including if you request us to book on your behalf) you are accepting the terms and conditions above.