Privacy Policy

Thank you for visiting thenextlevellearning.com, an online service managed by the The Next Level Learning Pty Ltd, located in Sydney, Australia. We respect and protect the privacy of our users and training attendees. This privacy policy tells you how we collect and use information.

The term "Personal Information" in this privacy policy means any information from which your identity is apparent or can be reasonably ascertained. We do not collect Personal Information about you when you visit this online service unless the service explicitly requires it, upon which you provide that information of your own volition. You can use this service without telling us who you are or revealing other Personal Information. If you send us a contact or feedback form you do not need to identify yourself or use your real name. We may also collect Personal Information when attending training classes with us.

Personal information

If you contact us we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number. Please do not give us other personal or sensitive information. We may use personal information in the provision of our services, and to and from third parties both in Australia and overseas who assist us in our business and in the provision of those services. An example of these parties is the vendors and similar third parties that we represent in the provision of our services. We may also use it for marketing, operations and customer service functions.

How we deal with complaints and requests

You may request access to Personal Information about you that we hold and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date or complete. You may also make a complaint about our handling of your Personal Information. To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.

You can contact us by email, or send your request or complaint to the postal address below. We undertake to respond within 30 days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.

How we protect your Personal Information

To help protect the privacy of data and personal information we collect and hold, we maintain reasonable technical and administrative safeguards. We train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Website analytics

To improve your experience on our site, we may use 'cookies'. Cookies are an industry standard and most major web sites use them. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

Our website also uses interfaces with social media sites such as Facebook, LinkedIn, Instagram and others. If you choose to "like" or "share" information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information.

Contact us

Please feel free to contact us about your privacy concerns via email at info@tnllearning.com.
Alternatively, you can write to us at:
The Next Level Learning
1/23 Rowood Road, Prospect NSW 2148
Australia